Gallery Labs

[MunaTs]

Does anyone know why the filmstrip viewer won't work on galaxy a15 when I enable it in gallery labs even after clearing the app from recents when I enable the feature? 

[Jacques88]

Try reporting the issue to them if possible, Galaxy Labs are Beta features and won't always work on all devices out the gate. Perhaps after an update or 2 it will work on a15 perhaps.

[MunaTs]

Thanks, I've done that. I'm just waiting for their response.

[emiliomobilio]

Hi, I ran into the same problem on the A15. Did all the research on the internet and in the Samsung forums. All Android/OneUI/Gallery app versions are up-to-date. Did clear cache/data from the app, did hard-shutdown of the app, several phone restars. We have three other Samsung phones S23, S24 and A40 which all have the feature enabled and working. Compared all the settings. We tried Gallery Lab and were able to activate/deactivate it on the other three phones. Only on A15 it was impossible. Had a chat with Samsung support, which had no solution. They were recommending a remote technician looking at the case. He didn't know about Gallery Lab and how to activate it (so much for the quality/knowledge of the support) but then said: Well, you can't have "filmstrip viewer", because the A15 is a low-price starters phone and the feature has been stripped from the UI.

@Samsung: Is this really true? I mean having this basic feature stripped from the UI. Why would you do that?

@all the others in this thread, have you had success in getting any help from Samsung or a solution or a statement in the same way as above? (Feature stripped from A15)?

Thanks everyone and thanks Samsung for a definitive statement on the Issue.