Entertainer Not Working

[sfzl]

My entertainer is not working. The coupons are all grey :(

I spoke to a customer service agent and was advised to clear my history and cache and re-download the app. I did so and it's still deactivated. Anyone else experienced this?

The app doesn't show in Benefits either, so can't get the code to activate the app.

[syedhani84]

Hi
Yea I am facing the same issue. I bought the new Samsung s24 plus and they said 1 year free subscription, but they require the code for activation, which samsung hasn't shared

[Ricster_guy]

Yes, I too have the issue. And Entertainer asked me to get a new key from Samsung which I'm yet to receive!!

[sfzl]

Same. There's no response from Samsung:(

[Samsung_specialist]

Hey, kindly share a screenshot of the issue along with the IMEI and your Samsung account for further assistance. In the meantime, please follow these steps:

Activate the phone.
Insert a SIM card.
Log in with your Samsung account.
Check for any benefits.
Change the phone language to English.

[sfzl]

My IMEI. Zfold 3.

[sfzl]

Entertainer doesn't even show

[sfzl]

Any update???

[Kha3030]

Hi, I have the same issue. Does anyone can help?

[dan1234]

Im having the same problem. Not sure how to fix this. This was one of the key reasons to switch to samsung for me.