wearables

[Tso]

Hi , 

I recently received my buds. The right one is not working and I have thrown away the way bill and also have teared  the seal in ugly way. 

What can I do to get the warranty of buds that I can return it.

[Pierre44mp]

There is a number on the samsung members page ,just call samsung and see how they can sort you out

[Solutions101 · Accepted solution]

Hi Tso

You may take the buds to the service center with your device proof of purchase and email or sms verification of the buds claim

Please visit the link below to locate a service center near you : https://www.samsung.com/za/support/service-centre/#:~:text=Samsung%20support%20centres%20around%20So....

[Kea11]

I got my phone yesterday from MTN, i am supposed to claim the free buds+ on Samsung Members but i can't find link.
Is there any1 else having the same problem?
Help please.