Thank you for reaching out to us and apologies for the inconvenience.
Please ensure that your software is updated then soft reset the device. Press and hold the power and volume down buttons for about 10 to 15 seconds (this will not erase your data, it is just to reboot the device)
Should the issue persist kindly take the device to an accredited service center for an assessment. Please use the link below to find a service center near you
