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Original topic:

Whatsup and IMO call's cutoff automatically when screen of in my samsung A52 5g

(Topic created on: 05-26-2021 07:11 PM)
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Sudheesh04
Beginner Level 4
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Galaxy A
Whatsup and IMO call's cutoff automatically when screen of in my samsung A52 5g

1 Solution


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Solution
Galaxy A
Hi Sudeesh,

It sounds like at some point you probably got a notification that it was running in the background and asked if you wanted to put it to sleep.

1) To fix it, go to Settings 》Device care & Battery 》Background usage limits and see if the app is listed there, if so, remove it from the list of Sleeping Apps. Refer screenshot.

2) Also Go to Settings 》Apps 》WhatsApp 》Under battery usage 》Allow background activity. Refer screenshot.

I hope this will fix the issue. Cheers!Screenshot_20210526-194246_Settings_40365.jpgScreenshot_20210526-194403_Device care_40367.jpg

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4 Comments
Solution
Galaxy A
Hi Sudeesh,

It sounds like at some point you probably got a notification that it was running in the background and asked if you wanted to put it to sleep.

1) To fix it, go to Settings 》Device care & Battery 》Background usage limits and see if the app is listed there, if so, remove it from the list of Sleeping Apps. Refer screenshot.

2) Also Go to Settings 》Apps 》WhatsApp 》Under battery usage 》Allow background activity. Refer screenshot.

I hope this will fix the issue. Cheers!Screenshot_20210526-194246_Settings_40365.jpgScreenshot_20210526-194403_Device care_40367.jpg
Samsung_specialist
Community Manager
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Galaxy A

Thanks so much for these helpful pointers!

Galaxy A
You are welcome ..Cheers!
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Samsung_specialist
Community Manager
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Galaxy A

Hi,

1) To fix it, go to Settings 》Device care & Battery 》Background usage limits and see if the app is listed there, if so, remove it from the list of Sleeping Apps. Refer screenshot.

2) Also Go to Settings 》Apps 》WhatsApp 》Under battery usage 》Allow background activity. Refer screenshot.

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