Original topic:

Unable to Find folders in Android/Data/ after UI3 update

(Topic created on: 03-13-2021 11:17 AM)
Samsung_uA5D7bb
Beginner Level 2
Options
Galaxy A

Hi,

 

After I updated my Samsung Galaxy A50 to UI3 version, my folders in My Files/Android/Data folders shows empty. 

Storage of the phone is same, but folders shows empty. I want go recover that folders and move my downloaded content to different location.

2 Comments
Galaxy A
Hi, Files storage policy for apps have changed in android 11. You learn more from here : https://developer.android.com/about/versions/11/privacy/storage#scoped-storage
Samsung_specialist
Community Manager
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Galaxy A

We are sorry to hear that and you can kindly download the Smart Tutor app. from Google play store then you can call us on our toll-free number 800-SAMSUNG (8007267864) (24/7 all weekdays) in order to
better help you remotely.

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