Phone Not Recognizing The Original Charger

[Members_p6ewAma]

I bought my Samsung A21s June this year. It's no longer charging with its original charger both the USB cable and the adapter are still working. It only chargers with third-party chargers and takes 3 hours+. Please help!!!

[Members_p6ewAma]

Yes. The original charger is still fine

[Bangy]

Try a soft reset. Hold the power button, volume up, and volume down buttons simultaneously for a few seconds then try again

[Members_p6ewAma]

I tried still no luck 

[Tsogo_sam05]

Hi, Members_p6ewAma are you able to get another device to try your charger in?

This will allow us to see if the issue is with your device or charger.

[Members_p6ewAma]

Yes if i charge it from a pc, car or any other third-party charger it's fine, but when plugged with there original adapter it doesn't work i borrowed one still

[Tsogo_sam05]

Hi, Members_p6ewAma kindly note that your device may need to be booked in for assessment. Please go to the below link to locate the closest Authorized Service Centre to you.

https://www.samsung.com/za/support/service-centre/