Original topic:

One UI 6

(Topic created on: 01-22-2024 02:36 PM)
94 Views
Hzk786
Beginner Level 4
Options
Galaxy A
Ever since One UI 6 update in my A54 
My phone on its own keeps turn on/off 
Like it restarts on it's own
And its been happening very frequently now
I thought there must be some issue in the phone
So i did the factory reset and even after that it keeps happening

What is the solution for this?
Is it happening for others too? 

3 Comments
traver
Active Level 7
Galaxy A
Have you turned on
Scheduled power on and off?
Does it do this at a specific time or just randomly?
0 Likes
Hzk786
Beginner Level 4
Galaxy A
It's random
That's the issue

I dont have any settings on for power on and off
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy A

To address the restarting issue on your Galaxy A54, please consider the following steps:
Safe Mode:
Boot your Galaxy A54 into Safe Mode to check if a third-party app is causing the problem.
Press and hold the power button until "Power off" appears.
Long-press "Power off" until "Safe Mode" is displayed.
Confirm and observe if the restarting issue persists in Safe Mode.

Wipe Cache Partition:
Turn off your Galaxy A54.
Press and hold the volume up button along with the power button.
Once the Samsung logo appears, release both buttons.
Use the volume buttons to navigate to "Wipe cache partition" and confirm with the power button.

Factory Reset (if not done already):
Perform a factory reset through the device settings.
Make sure to back up your important data before proceeding.

Software Update:
Ensure that your device is running the latest software version.
Go to "Settings," select "Software update," and check for any available updates.