My videos won't play in my gallery

[JordanM]

When I try to watch my videos,it says "Can't play videos-file type not supported", how do I fix this?

[ngonidzashe]

The error "Can't play videos - file type not supported" typically occurs when your Samsung Gallery app doesn't recognize or support the video format. Here’s how you can troubleshoot and fix the issue:

Check the File Format. Ensure the video format is supported by your phone. Samsung devices generally support formats like MP4, 3GP, and AVI. If the file is in a less common format (e.g., MKV, FLV), it may not play natively. I suggest you try to rename your video file format to the one compatible with your phone

[ngonidzashe]

Clear Gallery's cache & data

Go to Settings > Apps > Gallery > Storage.Tap Clear Cache. If the issue persists, tap Clear Data (this will not delete your photos or videos).

[JordanM]

I cleared cache and data,but my videos still won't play

[ngonidzashe]

All of them ?

[JordanM]

Yes

[ngonidzashe]

Ok have you tried updating it ,or downloading VLC apk

[JordanM]

My videos are playing now,I cleared cache and data and I restarted my phone

[ngonidzashe · Accepted solution]

Coolies better, can you click the three-dot and select it as a solution 😉

[ngonidzashe]

Ensure your Samsung Gallery app is up-to-date. Go to the Galaxy Store or Google Play Store and check for updates.