Original topic:

My device is not charging due to low temperature of device

(Topic created on: 3 weeks ago)
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zuhaibanwar
Beginner Level 3
Options
Galaxy A
Hi there, With the latest May 2024 update i am facing an issue with the device charging. Its showing your device temperature is low and mobile can't charge. Is there any hardware issue or software. Please help out me with this problem. Thanks a lott. 
2 Comments
samsungNerd
Active Level 5
Galaxy A
Most likely hardware issue could be charging port or could be wireless charging module which includes a sensor that detects the temperature of the device

Switch off the phone and Try to clean the charging port with a soft cloth and some alcohol then let it rest for few minutes then try again if it didn't fix then most likely need a technician to take a look.
Samsung_specialist
Community Manager
Options
Galaxy A

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version.

Check your charger
Run a test using Samsung Members
Clean the charging port
Check for water and moisture
Reboot your device
Update your software
Check for damage
Try a wireless charger or wireless Powershare
Run your phone in safe mode


fore detailed instructions please check the below link:

https://www.samsung.com/ae/support/mobile-devices/what-to-do-if-your-galaxy-phone-is-not-charging/ 

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