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Original topic:

Media not showing.

(Topic created on: 10-11-2023 01:44 AM)
140 Views
Mellow38
Active Level 1
Options
Galaxy A

image

I have pictures and videos I files but it's not showing. Any suggestions? #a24
9 Comments
TheRock7295
Active Level 3
Galaxy A
Hi where did you save it on internal storage or SD card? If SD card make sure it's mounted and seen by your phone.
Mellow38
Active Level 1
Galaxy A
In all, SD and Internal
Tendai777
Active Level 10
Galaxy A
There's an option to not show all albums. Make sure your phone is showing all albums in gallery
Mellow38
Active Level 1
Galaxy A
Only this shows, but I have a lot of pictures.1697021253512_1697021253485_0.png
TheRock7295
Active Level 3
Galaxy A
Please check that you're SD card is not corrupt. Those icons mean corrupt files.

You can test this by ejecting and reinserting your SD card or by going to storage and see if you can see your SD card there with all the files in it.

For the phone storage I'm not sure.

Maybe your phone has a virus or it has another problem that might need factory reset.

Please see attached screenshots on how to access your SD card on your phone.

Please check what is says shown in the last screenshot.Screenshot_20231011_125448_Settings.jpgScreenshot_20231011_125454_Device care.jpgScreenshot_20231011_125502_My Files.jpgScreenshot_20231011_125507_My Files.jpg
Mellow38
Active Level 1
Galaxy A
Thanks, let me try all that, if it doesn't work I am factory resetting it.
TheRock7295
Active Level 3
Galaxy A
Pleasure okay cool. Sorry I couldn't give you better news.
Mellow38
Active Level 1
Galaxy A
I just factory reset my phone, and thanks it worked. Although I lost everything, it was worth it. Thank you once again.
TheRock7295
Active Level 3
Galaxy A
Okay my pleasure I'm glad it worked. I'm sorry to hear that. You can try to restore everything from your Google / Samsung account from the cloud.