Original topic:

I lost my recovery code for Samsung Cloud

(Topic created on: 11-05-2024 04:53 PM)
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Cherz
Beginner Level 2
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Galaxy A
I lost my recovery code for my Samsung cloud on my A34 5G and can't sync properly without entering it. Please help 🙏 
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CommunityTips
Active Level 7
Galaxy A
If you've lost your Samsung Cloud recovery code, the best way to regain access is to reset your account credentials through Samsung's account recovery process. Here are steps to get started:

1. Visit Samsung's Account Recovery Page: On a browser, go to the Samsung account login page and select Find ID or Reset Password. Alternatively, you can go to this section from your phone settings:

Open Settings > Accounts and Backup > Samsung Cloud > Forgot Password? (if available).



2. Verify Your Identity: You may need to verify your identity through your registered email or phone number. Samsung will send a verification code to your email or mobile number.


3. Reset the Recovery Code: Once you regain access, you'll be able to reset your recovery code. Unfortunately, Samsung doesn’t allow you to view the previous recovery code, but you can create a new one to enable syncing again.


4. Contact Samsung Support: If you’re still unable to access your account, contact Samsung Support directly. Provide them with any account details or proof of purchase that might help in verifying your account.



Let me know if you run into any specific steps along the way where you need more guidance!
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