GALAXY A30s

[Nteeze]

Hi, guys the latest software update is kinda messy, some apps crashed and the device is getting slower... what happened? 

And also a new version of game launcher it now doesn't screen record other apps but only games 🥺🚮

[LJA10S]

I have the same problems with A10S and the user interface keeps hanging as well. Every time there is a software upgrade I have issues for days if not a few weeks sometimes.

[Tsogo_sam05]

Kindly optimize your device when it lags and apps crashing.

1. From the home screen, swipe either up or down to access apps.
2. Tap Settings.
3. Tap Battery and device Care.
4. Tap Optimize now.
5. Tap Memory at the bottom as well then Clean Now.

[Nteeze]

I always do that but the problem persist

[Tsogo_sam05]

Hi, Nteeze kindly backup your data and reset your phone to factory.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Cloud and Accounts
4. Tap on Backup and Restore
5. Select Backup.

You can also backup and update using Samsung Smart switch. Herewith Smart switch link:

https://www.samsung.com/za/support/smart-switch/

Install the program on your computer and connect your phone to your computer using an Original Samsung cable and follow the prompts.

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select General Management.
4. Select Reset.
5. Select Factory data Reset.
6. Tap Reset.

[Gaopalelwe]

So it's advisable not to update it?

[Nteeze]

So here I'm just starting over everything? 🥺

[Tsogo_sam05]

Hi, Nteeze apologies for the inconvenience caused, kindly be advised most software problems are cleared by doing a master reset.