Hi, SJerry kindly provide more information related to your query and please advise what error message are you getting when attempting to place a call?
Please also provide a screenshot of the error.
These details will help us properly understand the situation you are facing and allow us to offer the support you need.
Please contact your network provider's customer care to inquire about your subscription.
You may also try inserting a different sim card into your phone. If a different sim card works, it may mean that your sim card is faulty, and you may need to perform a sim swap with your network provider.
If a different sim card does not work also, your device may need to booked in for assessment. Please go to the below link to locate the closest Authorized Service Center to you.
*Stored Wi-Fi, Mobile data and Bluetooth passwords may be removed.
1. From the home screen, swipe either up or down to access apps. 2. Select Settings. 3. Select General Management. 4. Select Reset. 5. Select Reset network settings. 6. Tap Reset settings
If the issue persists, please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however, keep holding the buttons for a few more seconds.
