Any one who as experienced permanently lock on a sumsung A14 please I need help

[iphonw]

Anyone who has experienced a permanent lock on a sumsung A14 please I need help 

[DL90]

Hi @iphonw! What exactly happened for you to get locked out of your phone, and what notice are you getting on screen when you try to unlock the phone?

[iphonw]

I was trying to unlock my phone using my pattern but it wasn't open it just kept writing incorrect pattern but I was drawing my pattern. They are some words like " they have been to many unsuccessful attempts to open this phone. For security we have permanently locked this phone. Contact sumsung customer service to reset the phone" that's all

[NotAdmin]

Try submiting a ticket to 'sumsung' and explain to them what happened

[iphonw]

How can I do that?

[NotAdmin]

Open samsung members app, click on Support and scroll down till you see Ask Question(might take a few days to get an answer) or Live Chat. Choose either and consisely write what happened

[iphonw]

Ok thank you I will try that

[DL90]

Do you know the email address (Google account) that is on your phone?

[iphonw]

Yes I do

[DL90]

If you are sure you know the email address and the password, let me guide you on how to reset the phone. Do you agree?