Netflix crashing

[Kaylin]

Recently got a Samsung 50 inch smart TV. However while watching Netflix. It crashes just after around 45 minutes of viewing. I've tried everything. Uninstalled app. Logged out. Reset TV. It keeps crashing. Has anyone else had this issue? 

[Tsogo_sam05]

Hi, Kaylin kindly update the TV software, follow the steps below.

1. Make sure your TV is connected to the internet. Press the Menu button on the remote control.

2. Select Support from the menu.

3. Select Software Update.

4. Select Update now.

[Kaylin]

I tried that. It says already has the latest version

[Kaylin]

1

[Kaylin]

Hello?

[Tsogo_sam05]

Kindly provide more information related to your query and please advise what error message are you getting when it crashes?

Please also provide a screenshot of the error.

These details will help us properly understand the situation you are facing and allow us to offer the support you need.

[Kaylin]

There is no error message

After around 45 mins of watching Netflix. The screen freezes and then the sound stutters. Eventually app crashes and restarts, but it's laggy and you cannot navigate anything

[Tsogo_sam05]

Kindly reset the TV to factory then reboot the router connection used, test if the issue persists.

If the issue still persisting please also try connecting it to a smartphone Hotspot then share if nothing has changed.

[Kaylin]

I have reset the TV. I will reset router and try again. Thereafter use my phone hotspot, thank you for your help 👍🏽

[Kaylin]

I have just used my hotspot to watch Netflix. It worked for around 80 minutes. Then the app crashes. Black screen and then goes to source mode