Health Monitor not working (is not available in your current location)

[allancep]

Hi,

I just installed the Samsung Health Monitor and I'm getting the error: "Samsung Health Monitor is not available in your current location"

Watch: Samsung Galaxy Active2,

Mobile: Samsung Galaxy S21+

Current Location: UAE - Dubai

Both OS are up to date.

I searched for some troubleshooting here in the community, but none of them worked. Any ideas?

[Ashraf-Jandali]

As per Samsung expert the watch and the mobile must be purchased from UAE so the need to be UAE version otherwise the app won't work, I am in UAE my watch active 2 is from UAE but my mobile is from some Asian country so the app does not work 😔

[lev2255]

Bad things that some features not working . 😔😔😔

[Samsung_specialist]

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

[Rajeshqatar]

When we can expect samsung health monitor available in qatar?