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10-20-2025 11:31 PM in
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10-24-2025 11:17 AM in
WearablesWe regret that you face this issue.
You can try the below steps to check :
If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition.
From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software.
Tap Update now or Download updates manually, and then follow the on-screen instructions. If desired, you can choose to automatically update the software by turning on Auto update or Download updates automatically. The watch will disconnect during this time.
After checking for software updates to your watch, check if any updates are available for apps installed on your watch.
From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or the SETTINGS tab. Then, tap Galaxy Store, and then tap More options (the three vertical dots) in the top right corner. Tap My page. If you haven't signed into your Samsung account, you will need to sign in.
Tap Update, and then tap the Watch tab to view all apps with available updates. Tap Update all at the top of the screen. Alternatively, you can tap the Update icon next to an app to update it individually.
Do not expose your watch to temperature extremes.
Exposing your watch to very cold or very hot temperatures can shorten the watch's battery life and could lead to damage.