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Original topic:

Audio

(Topic created on: 2 weeks ago)
69 Views
Josiah007
Active Level 1
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2 weeks ago in 

Wearables
This is my last post i got my issue sorted out last time. But again im having the same issue.
I reached to the support team and they helped me out for 2 weeks it was okay. Later on the same issue started happen to my both airpods buds 3 and buds 4 if i use any other brand like sony and apple the airpods are working fine just the buds have these issues. The Audio-Quality just gets worsening. It was good till these updates. I'm just done with this samsung ecosystem. I spend to much on these gadgets but it's not worth it just a big facade. 
1 Comment
Samsung_specialist
Community Manager
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2 weeks ago in 

Wearables

Thank you for sharing your experience. We understand how frustrating it is to encounter recurring audio quality issues with your Galaxy Buds, especially after previously resolving the problem, and we sincerely apologize for the inconvenience.

Based on the information provided, the issue may be related to software, Bluetooth connectivity, or device settings. We kindly recommend trying the following troubleshooting steps:

  1. Ensure your Galaxy device, Galaxy Buds, and the Galaxy Wearable application are updated to the latest available versions.
  2. Reset the Galaxy Buds through the Galaxy Wearable application, then pair them with your phone again.
  3. Remove the Buds from the Bluetooth paired devices list, restart both the phone and the earbuds, then reconnect them.
  4. Reset the Bluetooth settings by navigating to Settings > General management > Reset > Reset Wi-Fi and Bluetooth settings.
  5. Test the Galaxy Buds with another compatible Samsung Galaxy device to determine whether the issue is related to the earbuds or the phone.
  6. Start your phone in Safe Mode and check whether the audio quality improves, as third-party applications may affect Bluetooth performance.

If the issue persists after completing the above steps, we recommend visiting the nearest Samsung Service Center so both the Galaxy device and Galaxy Buds can be inspected by our authorized technicians.
Service Center Locator:
https://www.samsung.com/ae/support/service-center/

For further assistance:
https://www.samsung.com/ae/support/contact/ 

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