Hi 👋

[jkfelixme]

My tablet has been lagging alot. 😒 

I have a few cracks too 😅

But last time when I gave it for repairing all my storage plus photos had been erased.

Any suggestions of wat shld I do?

😊😊

[baselbero]

Ofcourse when you handle your device for repairs , they advice you to make a backup of your files ... nothing new here ...

[jkfelixme]

Oh m srry...I did not know. But it would be better if I would get better responses......no hard feelings.....I do not know much about electronics
Just wanted some help 😒

[SmartGamer]

Try restarting tablet if it's kaggy what model do you have

[jkfelixme]

Thanks

[Samsung_specialist]

Thank you for contacting us. We’re sorry to hear that your tablet has been lagging, and we understand your concern about losing data—especially after your previous repair experience.

Before submitting the device for service, we strongly recommend creating a full backup so your photos, files, and settings remain safe. You can easily back up your data using:

1. Samsung Cloud (Settings > Accounts & backup > Samsung Cloud)
2. Smart Switch on a computer or another Galaxy device
3. Google Drive for photos and files

Once your data is backed up securely, you can take your tablet to the nearest Samsung Authorized Service Center for a proper inspection, especially since you mentioned there are cracks that may be affecting performance.

If you need help with the backup steps or finding a service center, feel free to let us know—we’re here to support you.

[jkfelixme]

Thank you so much.....Will definitely try 🙏😊