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Original topic:

I uninstalled secure folder and cannot install it again.

(Topic created on: 09-30-2024 06:49 PM)
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Heros_Team
Beginner Level 3
Options
Secure Folder

So I uninstalled secure folder and when I try to install It again it says "if this keeps happening contact customer support" I tried installing it from galaxy store but it doesn't show up in my home or apps screen.

Any help would be appreciated.

2 Comments
ojwh
Active Level 10
Secure Folder
Hello. When you uninstalled it, did you do anything else to your OS, such as installing a custom ROM?
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Samsung_specialist
Community Manager
Options
Secure Folder

We apologize for the experience you went through, To start device diagnosis Follow the below steps:

Go to Settings.
Then select battery and device care.
Go to the diagnostics option.
Press test all, you can also choose one or multiple.
Note: If something is wrong, the device will indicate after diagnostics that an action is required. The device is in good condition if it doesn't display anything.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.

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