Bugg

[filu2009]

uaespay@samsung.com

Is this correct email to report bugg

** SW binary version: samsung/e3qxxx/e3q:16/BP2A.250605.031.A3/S928BXXS4CYK2:user/release-keys

- Bank:

- Type of card (Visa/Mastercard):

- Device model:

- Authentication method during payment (fingerprint/PIN/iris):

- Type of connection during payment (w/o connection, WiFi, data):

- Shown error message:

May we contact you on this email address in order to further assistance you in this request? (Yes/No)

Thank you

** الإصدار الثنائي لبرنامج التشغيل : samsung/e3qxxx/e3q:16/BP2A.250605.031.A3/S928BXXS4CYK2:user/release-keys

- البنك:

- نوع البطاقة (فيزا / ماستركارد):

- رقم طراز الجهاز:

- طريقة الإثبات (بصمة / PIN):

- نوع الاتصال أثناء الدفع (غير متصل بالإنترنت ، Wi-Fi، بيانات الهاتف الخلوى):

- رسالة الخطأ المبينة :

هل تريد أن نرسل لك معلومات إضافية عن طريق البريد الإلكتروني؟ (نعم / لا)

شكرا لك


(Step to reproduce) :
(Occurance) :
(Expected Result) :
(Occurance rate) :

< SamsungPay info >
Version : 6.2.72
APK Region : us

< User Device info >
PhoneNumber : Network MCC, MNC : 41902
Sim MCC, MNC : 41902
CSC : NULL
CSC version code : S928BOXM4CYK2
User name : NULL
Account : filu2009@gmail.com
Member of SPay : Yes
AP version : S928BXXS4CYK2
OS version : 36
CPU Type : 64 bit
Network Type :10

< Stack trace info >

FATAL EXCEPTION: CIFReqManager
Process:com.samsung.android.spay, PID:10454
java.lang.UnsatisfiedLinkError: dlopen failed: cannot locate symbol "EC_KEY_free" referenced by "/data/app/~~Z1Igj4435aHgpYXwBKSmMQ==/com.samsung.android.spay-ZdjDmwOCXPODbC5OD8pgeA==/lib/arm64/libNativeKACrypto.so"...

//////////////////// Spay Stack Trace ////////////////////

at java.lang.Runtime.loadLibrary0(Runtime.java:1090)
at java.lang.Runtime.loadLibrary0(Runtime.java:1012)
at java.lang.System.loadLibrary(System.java:1765)
at com.samsung.security.NativeCrypto.<clinit>(Unknown Source:7)
at com.samsung.security.KeyAgent.<init>(Unknown Source:3)
at com.samsung.security.KeyAgent.<clinit>(Unknown Source:2)
at com.samsung.android.spay.common.security.AesEncManagerMainImpl.createDeviceKey(Unknown Source:8)
at com.samsung.android.spay.common.sm.cif.AppInitializeState.enter(Unknown Source:154)
at com.samsung.android.spay.common.sm.StateHandler.handleMessage(Unknown Source:47)
at android.os.Handler.dispatchMessage(Handler.java:110)
at android.os.Looper.loopOnce(Looper.java:273)
at android.os.Looper.loop(Looper.java:363)
at android.os.HandlerThread.run(HandlerThread.java:85)

REGARDS

[Samsung_specialist]

Thank you for reaching out. Regarding your inquiry about the email address for reporting a bug related to Samsung Wallet, uaespay@samsung.com is not the correct email for this purpose.

For reporting any issues or bugs with Samsung Wallet, we kindly ask you to send an error report along with the necessary logs through the Samsung Members App. This will help us gather all the information needed to assist you better.

For other Samsung Wallet inquiries, you can contact us directly at spay.sge@samsung.com.
We hope this resolves your query, and please don't hesitate to reach out if you need further assistance.

[mo77777]

❤