Original topic:

Cartlow TradeIn

(Topic created on: 04-04-2022 09:15 AM)
crissy08
Active Level 2
Options
Others
Has anyone here used the TradeIn program under Cartlow?
Were your devices collected already? If not, are they still going to collect it??
14 Comments
Murtazahassan
Beginner Level 3
Others
Nope but i have heard they have refurbished stuff
0 Likes
varunshetty
Active Level 2
Others
I'm still waiting for them to contact me
Samsung call center said after order completion it takes 5 working days for them to contact you to collect the device
For me it's been more than 5 days but cartlow hasn't contacted me yet
After several calls to cartlow and emails still no reply
0 Likes
crissy08
Active Level 2
Others
They said the same thing to me. It has been more than a week now but no one from Cartlow collected the device. However, I have the AWB with me.
0 Likes
varunshetty
Active Level 2
Others
Ya same I have the AWB with me too
Samsung customer care asked me to contact them if cartlow does not collect it
So u can try calling samsung customer care and ask them for an update
0 Likes
crissy08
Active Level 2
Others
Did they pick up yours already?
0 Likes
varunshetty
Active Level 2
Others
Not yet I have complained twice with samsung customer care also but no luck
All I get to hear is they have escalated the matter to the concerned team
0 Likes
crissy08
Active Level 2
Others
I got a call from Cartlow itself today and hopefully they will pick up today.
After all complaints and calls to Samsung
0 Likes
varunshetty
Active Level 2
Others
I hope they call me too coz I'm running out of patience with them
0 Likes
crissy08
Active Level 2
Others
Patience, my dear. How long have you been waiting, btw?
0 Likes