cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Game is missing

(Topic created on: 02-11-2026 02:17 AM)
138 Views
Pt_3
Active Level 3
Options
Gaming Hub
Was playing continuously now suddenly game disappeared from in app store Mansion tale merge secrets. Searched everywhere inside the Samsung store but couldn't find it. 
Plz add this game again 😭
3 Comments
Samsung_specialist
Community Manager
Options
Gaming Hub

Thank you for reaching out. We understand your frustration with the sudden disappearance of Mansion Tale: Merge Secrets from the Samsung Galaxy Store.

Here’s what you can do:

  • Check Google Play Store: The game might still be available there.
  • Clear Cache: Go to Settings > Apps > Samsung Store > Storage and tap Clear Cache to refresh the app list.
  • Region Restrictions: Sometimes, apps are temporarily unavailable in certain regions.
  • Contact Developer: For more details on availability, reach out to the game’s developer.

Unfortunately, we don’t have control over app availability, but we will forward your request for future consideration.

Feel free to contact us if you need further assistance!

0 Likes
Pt_3
Active Level 3
Gaming Hub
Is the game back in store? . I think can't see anywhere within the app and I don't want to install from play store. Plz add again🙏
0 Likes
Samsung_specialist
Community Manager
Options
Gaming Hub

Thank you for your reply. We understand how frustrating it can be when a game you enjoy suddenly disappears from the Samsung Galaxy Store.

Unfortunately, we don’t have control over the availability of games in the store. Sometimes, games are temporarily removed by the developers or due to region-specific availability. Here's what you can do:

  • Keep Checking the Galaxy Store: Sometimes apps reappear after a short while. Make sure to keep an eye on the Samsung Galaxy Store for any updates on the game.
  • Contact the Developer: Since we don’t manage the app listings directly, we recommend reaching out to the game’s developer or checking their social media for updates on the game’s status.
  • Install from Play Store (if needed): While we understand you prefer not to, the game might still be available on the Google Play Store. If the game is important to you, this could be a temporary alternative until it returns to the Galaxy Store.

We’ve forwarded your request to our team to look into the matter and we’ll continue to monitor the situation.

Feel free to contact us again if you need any further assistance!

0 Likes