Fingerprint sensor stopped working on Flip5 after software update

[NadaObaid]

The fingerprint sensor of my Flip5 suddenly stopped working after the last update i did on the 1st of March.

I tried ti troubleshoot by restarting the device and using the diagnostic check from the Settings but nothing is working. 

I will be visiting the branch soon but i wanted to know if anyone else faced/is facing the same issue and if they got it fixed. 

[Samsung_specialist]

The fingerprint recognition performance of your phone can be affected by various factors. If you're experiencing issues, please check the following:

Condition of your phone's screen protector: Make sure it is not interfering with the fingerprint scanner.
Wireless Charging: Ensure that the phone is not wirelessly charging, as this can affect fingerprint recognition.
Try removing and re-registering your fingerprint.

For further assistance, please refer to this guide:
https://www.samsung.com/ae/support/mobile-devices/my-samsung-smartphone-is-not-recognizing-fingerpri...

If the issue persists, the device needs to be inspected at one of our service centers. You can find the nearest service center here:https://www.samsung.com/ae/support/service-center/

[NadaObaid]

The fingerprint is from the side (Flip Z phone) therefore the screen protector doesn't interfere.
I don't use a wirless charger, just wired, since day one.
I tried to remove the current fingerprints but it seems that there is an issue with the sensor itself.