battery problem

[abbas001]

Hi Samsung i just bought last week brand new glaxy s10+ it has battery problem it doesn't work longer not more then 4 hours while using 

I went Samsung care as well ieven told then I'm since 8 years using Samsung i never face this problem ever

They just make a look to the phone and they told etc... which is not an excuse 

[FAlShari]

is it 4 hours of screen on time, or 4 hours total, if its the latter you should replace the phone immediately, if its 4 hours of heavy usage and screen on time, did you update to android 10, if yes, then we are facing the same issue after the update.

[savio96]

yes 3 hrs of screen time

[abbas001]

yes since i update new version I'm facing problems

[abbas001]

of screen time it pass 13 hours like that
my last phone was glaxy note 8 which is with only 3300 MAH battery
but works good

[abbas001]

i this mobile i put all apps on sleep mood background but still same

[FAlShari]

we will need to wait for the update, as alot of ppl complained about the battery life after updating android 10

[abbas001]

bro could you told me how can i get my right?

[abbas001]

how hard i save my money and buy new phone and it has big problem with battery

[Samsung_specialist]

Hello there, Battery percentage may vary according to the usage (internet, call, video playback, etc..). However, if you feel that the device battery drains quickly when no function is used, please send the device to one of the service centres to discover and fix the problem. www.samsung.com/sa/support/servicelocation/.