Original topic:

Yellow tint when watching hdr10+ content

(Topic created on: 05-08-2024 05:59 PM)
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007edge
Active Level 4
Options
Galaxy S
After conducting a thorough investigation, I have discovered that the yellow tint issue in HDR10+ content captured on the Samsung S23 Ultra and S24 Ultra devices is indeed a genuine problem. This unintended color shift occurs when viewing  videos in the gallery, shot on my phone. resulting in an undesirable visual experience. I understand that this issue is concerning and can significantly impact the overall enjoyment of the content. What's the fix!
3 Comments
Zammi
Active Level 9
Galaxy S
HDR10+ is only useful if you are watching recorded videos from a TV that supports HDR10+. So it's an optional feature.

Try disabling the Super HDR option in the Gallery app.
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007edge
Active Level 4
Galaxy S
Tried , didn't work for the super hdr option
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Samsung_specialist
Community Manager
Options
Galaxy S

HDR10+ is a special technology that adds dynamic metadata to the phone’s camera. Simply put, this technology can change the camera’s settings based on the content on the screen and optimizes each frame. This will give your videos more detail and a larger range of color. In fact, HDR10+ can give you over a billion shades of color!

Start by opening the Camera app, then tapping the Settings icon, and then tapping Advanced video options under Videos. Tap the switch next to HDR10+ videos to turn it on.

If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

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