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Original topic:

Update problem

(Topic created on: yesterday)
2 Views
A7Azoz
Active Level 2
Options
Galaxy S

Subject: Software Update Error: "Unable to update the software. A network or server error occurred" on S21 FE 5G (USA)

Message:

"Hi everyone,

​I am facing a second critical issue with my S21 FE 5G (USA Model). Since the December 18 security patch, I have been unable to check for or install any new software updates.

The Problem:

Whenever I go to Settings and tap on 'Download and install', I immediately get the following error message:

'Unable to update the software. A network or server error occurred. Try again later.'

Impact:

This issue has persisted for a while now. It is particularly frustrating because I am also dealing with system bugs (like the Game Booster issue I mentioned in my other post), and I was hoping a new update would provide a fix. Now, I am completely stuck and cannot receive any OTA (Over-The-Air) updates.

Additional Info:

  • ​I have tried switching between Wi-Fi and mobile data, but the error remains the same.
  • ​The issue started specifically after the December 18 security update.

​Is this a known server issue for the USA variant, or is there a way to force the updater to work again without a factory reset?

​Any help would be greatly appreciated!

11 Comments
CollinsMorgan
Beginner Level 2
Galaxy S

Same problem here

0 Likes
A7Azoz
Active Level 2
Galaxy S
The problem resolved itself, so don't worry, the company will fix it.
0 Likes