Streaming apps not showing video

[Samtastic]

I cannot see the video in any of the streaming services. Only YouTube is working fine. The rest all Netflix, Amazon prime and osn are only showing me a black screen with audio and subtitles but no actual video. Anyone else faced this problem? Even the service centre is not able to help

Mobile is S10+ and updated to the latest software. All apps have been updated to their latest version.

[MrHoHo]

Try to clear phone cach

[Samtastic]

You mean the app caches?? Did that already

[Samtastic]

How do I do that?

[MrHoHo]

Phone cache

[Samtastic]

How to do that

[sraxler]

1) Connect your phone to headphones or your laptop using the USB C cable.
2) Power off your device and while turning it back on, hold the volume up and power key continually till you see the "SAMSUNG" logo displayed.
3) Once you see a menu, using your volume buttons, navigate to wipe partition cache (I'm not what I typed is exact, but it should be something on the lines of wipe cache
4) Use your power key to select
5) After completion, select reboot device. Your device should start up normally.

[MittuVichu · Accepted solution]

In Amazon prime, open settings > stream & download > turn off" USE HARDWARE ACCELERATION"

For Netflix, can you please share a screenshot of your settings page?

[Samtastic]

Didn't work

[MittuVichu]

Did you restart the device after turning the toggle off?