Original topic:

Software update issues

(Topic created on: 04-23-2021 02:42 PM)
297 Views
zishan1234
Beginner Level 2
Options
Galaxy S
I have S9 and since I have updated the new software the phone is heating up while charging and using and battery is draining extremely quickly.

Anyone have the same issues?
7 Comments
pradipghosh
Active Level 1
Galaxy S
I'm also facing same problem
AMURY
Beginner Level 3
Galaxy S
I have S 20 FE it was mistaken when I buy this phone really samsung is **bleep** right this time
Same problem facing overheat all the time
Titan_Strikes
Active Level 7
Galaxy S
Same here with S20 ULTRA.
SD122
Active Level 1
Galaxy S
Samsung doesn't care about after sale of handsets.... this issue is occurring since long now but till there is no solution from samsung.. every month just release the patch without any solution and let the customers suffer..
zishan1234
Beginner Level 2
Galaxy S
Still there is no resolution or response from the Samsung team
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Samsung_specialist
Community Manager
Options
Galaxy S

Kindly find the below reasons lead your phone warms up in order to avoid if you are doing any of them:

 

• While using the device in an environment, where the ambient temperature is higher, you may feel that the device is getting hotter than usual.

• Intensive camera use

• Using apps that require more power or using apps for extended periods

• While multitasking or when running many apps in the background

• Mobile use while charging

• Blocked ventilation

• Poor signal strength

• Charging the battery with a damaged USB cable

• Charging port is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

 

 

Below are ways to cool your phone and keep it efficient:

 

• Keep the device updated with the latest software.

• Remove the phone’s case

• Move it apart from direct sunlight

• Reduce the display brightness

• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them

• Close apps that increase battery consumption or that run in the background when not in use

• Delete unnecessary files or unused apps

• Stop using the phone while charging

• For a device with a removable battery, the battery can be stored separately in locations with an ambient temperature of 0 °C to 45 °C.

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zishan1234
Beginner Level 2
Galaxy S
There was no issues before the software upgrade and the utilisation and environment patterns are exactly the same as before.

There is some issues which needs to be sorted.
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