Software update issue

[adhiliqbal]

I am writing to report a serious issue with my Samsung Galaxy S23 following the most recent software update. After installing the update, a green line  appeared on my phone’s display, which was not present before the update.

This issue is very disappointing, especially considering that my device was working perfectly prior to the update. I have confirmed that there is no physical damage to the phone, and the problem seems to be entirely software- or update-related.

I kindly request that Samsung take immediate action to resolve this matter, either by:

Providing an official fix for this issue, or

Replacing/repairing the affected display under warranty.

[RealEd]

Okay i will try helping

[VikrantTambade]

Hi,

Go to Settings > Security and privacy > turn off Auto Blocker.

Then go to your phone and dial *#0*#.

This should open a menu; at the top are colored bricks. Does the line remain? If not, its a software issue- if it does- its a hardware issue

Attempt a soft reboot- holding power and volume down. If the line still remains- may be time to contact customer support for a repair.

Good luck 👍

[Samsung_specialist]

We're sorry to hear about your experience.

Please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.

[adhiliqbal]

Today, I contacted UAE customer care, and as per their instructions, I visited the SAHARA CENTER service center and submitted my phone for inspection.i am now waiting for a response from Samsung and the service center regarding the further process