Software update server connection issue

[Sherii747]

Is anyone facing issue to connect S24 Ultra software update server ?

[Samsung_specialist]

Thank you for your inquiry.

Regarding the issue connecting to the software update server, kindly follow the steps below:

1. Ensure you are connected to a stable internet connection (Wi-Fi is recommended)
2. Restart your device and try again
3. Check the date and time settings and set them to automatic
4. Try switching between Wi-Fi and mobile data
5. Clear cache from: Settings > Apps > Software Update > Storage > Clear Cache
6. Please note that update servers may sometimes be temporarily busy, so we recommend trying again after some time.

If the issue persists, please contact us through the following link for further assistance:
https://www.samsung.com/ae/support/contact/