Resolved! Solved

Original topic:

Software Update Fails😢

(Topic created on: 12-08-2021 07:00 PM)
Eryani
Active Level 3
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Galaxy S
Hey guys, so this message popped up when I was updating my device.

"Sorry, we weren't able to download this update. Check your network connection or connect to a charger and try again. To download this update in the future, go to Settings > System updates"

I tried 3 times...
It reaches to a certain point and then the message pops up.
I have a strong and stable internet connection though.
Please help!🥺❤

Update: I cleared the cache and the problem was solved. Thanks to Mzoony and Vikrant for taking the time to help. Now I'm able to enjoy 360°feature on my Galaxy Buds Pro😍😊

2 Solutions


Accepted Solutions
Solution
mZoOnY
Active Level 7
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Galaxy S
What about storage?
Try restarting first
Then try deleting cache memory

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Solution
VikrantTambade
Active Level 8
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Galaxy S
Hi Sara,

You may try wiping cache. Pls follow below instructions.

Wipe your cache partition.

Switch off your device >Press and hold, power button + volume-up button for 4-5 seconds till the phone turn on and boot into the recovery mode.
Use volume keys to navigate to 'wipe cache partition.' Use power key to select and confirm. Then reboot your device. This will not effect any personal data or settings.

Then try updating the software.

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12 Comments
ProgRidha
Active Level 10
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Galaxy S
What is your device model
Eryani
Active Level 3
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Galaxy S
It's tab S7 Plus
Eryani
Active Level 3
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Galaxy S
I want to use the 360° feature on my Galaxy Buds Pro. It says on Samsung's website that I need to update my software to UI 3.1 if I wish to utilize that specific feature....
ProgRidha
Active Level 10
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Galaxy S
Was you able to solve the issue as the respected members explained?
Eryani
Active Level 3
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Galaxy S
Yes, thanks for caring 😊
ProgRidha
Active Level 10
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Galaxy S
Thats good

My pleasure 🙏 🥰
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Solution
mZoOnY
Active Level 7
Options
Galaxy S
What about storage?
Try restarting first
Then try deleting cache memory
Eryani
Active Level 3
Options
Galaxy S
Which app should I delete it's cache memory?
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mZoOnY
Active Level 7
Options
Galaxy S
The whole System cache
That's by turning off your phone then press volume up button while connecting USB cable to your computer
You will see the recovery menu
Erasing cache data is the third one

If you don't know what I'm talking about then ask someone who knows
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