Haley
Beginner Level 2
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10-12-2018 04:45 PM in
Galaxy S
I purchased my S9 back in July, but I've only started experiencing Wi-Fi connection problems this week. My router is 2.4/5G. The Wi-Fi icon has an exclamation mark next to it most of the time, otherwise the speed is so low and my apps are barely working. Please advise; as it doesn't make sense to me why this problem only occurred this week.....
I tried Rebooting (clearing cache), soft reset, changing settings to Static, changed from 5g to 2.4 (slightly more stable, but still disconnects). Please if there could be a software update that would take care of this problem, it would be much appreciated.
I tried Rebooting (clearing cache), soft reset, changing settings to Static, changed from 5g to 2.4 (slightly more stable, but still disconnects). Please if there could be a software update that would take care of this problem, it would be much appreciated.
- Tags:
- connection
- S9
- s9+
- wi-fi
3 Comments
irfan7
Active Level 4
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10-12-2018 07:56 PM in
Galaxy S
🤔
JimmyA
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10-13-2018 04:13 AM in
Galaxy S
I'm facing the same issue since the last security update, I'm 100% sure it's because of that, same issue on my note 8 and now note 9. Open a ticket with Samsung support.
Haley
Beginner Level 2
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10-13-2018 06:11 AM in
Galaxy S
@Jim Thank you! I will do that.