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Original topic:

S8+ reboot while the screen is switch off

(Topic created on: 03-20-2020 07:50 PM)
eclairiaf
Active Level 1
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Galaxy S
Hi guys! I've got a little problem with my s8+ since the last uptdate came out. Sometimes, like 2 times per day, when i'm not using it and that the screen is on "always display" mode, the phone reboot itself without any intervention from me. It makes 2 months now and it hasn't happenned so much during the last 3 weeks. However it's a little bug i would like to fix... Do you guys have any solution?

Please don't tell me to reset it with the factory mode, i've done it because i have some serious scanners problems but it hadn't changed anything... and i have already delete all the cache memory.

Thank you
5 Comments
Aboodzoombie
Active Level 5
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Galaxy S
On the phone there is a system for closing the phone alone with a timer check if is that's make if not you can contact direct with Samsung service
eclairiaf
Active Level 1
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Galaxy S
thank you i really appreciate your answer! 🙏 i'll check that tomorrow
Aboodzoombie
Active Level 5
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Galaxy S
Your welcome brother in any time. Good luck
Samsung_specialist
Community Manager
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Galaxy S

Hey there,

Can you please contact our call center on 800 7267864 and request Remote Management to help you with your issue as there could be apps causing the auto shutdown.

Thank you

eclairiaf
Active Level 1
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Galaxy S
hello! thank you very much for your answer. i thought that it could be due by an app but i wasn't sure! i d'ont think i can call your service because i'm from France so i'll try with the frecnh one. Again, thank you very much for being so quick to answer me 👍
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