I am deeply disheartened by Samsung's approach. They removed one of the most handy feature 'Unlock' from Find my Mobile. I forgot my pin and ended up now to reset my mobile which resulted in loosing whole data. If it was a security issue, they could have added multiple layers (2step verification) but instead of that they terminated the feature which is very bad. This approach will push customers like me away. I own 10 Samsung products and feel like i am ditched.
Unfortunately, The Remote Unlock feature in the SmartThings Find website has temporarily ceased. We will stop providing the service of Remote Unlock feature for a while to improve the function, so please understand this situation during the period. We advise you to carry the device to the nearest authorized Samsung service center for factory reset.
