Overheating Issue

[UmeshK98]

Can someone help me with the over heating issue of my Samsung S25 Ultra. With small duration call (Video/Voice) the phone is heating very much.

Please someone help me understand the issue and solution for this.

[Onggek]

Try to do the device care, optimize your phone and try to clean your memory....

[UmeshK98]

this started from the last software update. Before that device was running good.

[UmeshK98]

all looks good

[Onggek]

Mine is still fine after the last update, try to go tiktok and search about heating issue on s26u. U hope it helps

[Samsung_specialist]

Thank you for sharing your concern regarding the heating issue on your Galaxy S25 Ultra.

Please note that a device may become warm during certain activities such as video calls, voice calls over internet applications, gaming, or when multiple applications are running in the background. Additionally, after a recent software update, the device may temporarily experience increased temperature while the system completes background optimization processes.

To help improve the device performance and reduce heating, we recommend trying the following steps:

1. Restart the device to refresh the system after the recent update.
2. Close unused applications running in the background.
3. Navigate to Settings > Battery and device care > Optimize now to improve device performance.
4. Ensure that all applications are updated through the Galaxy Store and Google Play Store.
5. Avoid using the device while charging and remove the protective case temporarily to check if the temperature improves.

If the issue continues after performing the above steps, the device may require further technical inspection. You may locate the nearest authorized service center through the following link:
https://www.samsung.com/ae/support/service-center/ 

For additional assistance and further guidance, you may also reach us through the following page:
https://www.samsung.com/ae/support/contact/ 

[Pabnisha]

Once video call and plyaing candy crush after 20minutr started over heating issue of my Samsung S23 Ultra. With small duration call (Video/Voice) the phone is heating and what is the solution for this.

[Samsung_specialist]

We apologize for the inconvenience. Some warmth during video calls or gaming can be expected due to increased processor and network usage. However, if the device becomes excessively hot even during short calls, please try the following:

1. Ensure the device software and all applications are updated to the latest available versions.
2. Go to Settings > Battery and device care > Optimize now.
3. Check Settings > Battery > Battery usage to identify any applications consuming excessive power.
4. Close unnecessary background applications and avoid using the device while it is charging.
5. If the device becomes excessively hot, stop using it and allow it to cool before using it again.

If the issue continues, please contact us through the link below for further assistance and device verification:
https://www.samsung.com/ae/support/contact/?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_...