Samsung, this is the final warning from a loyal Galaxy customer.
I have invested heavily in the Samsung ecosystem — Galaxy phones, accessories, services, and I have also encouraged my family to use Samsung devices.
But honestly, the way Galaxy S25 Ultra users are being treated right now is unacceptable.
We paid premium money for a flagship device, but we are getting silence, delays, and zero clear communication about One UI 8.5.
This is not how a global brand should treat loyal customers.
If Samsung does not release One UI 8.5 for the Galaxy S25 Ultra — or at least provide a clear official timeline — within the next 72 hours, I will seriously start selling my Samsung ecosystem and move fully to Apple. I will also stop recommending Samsung to my family and people around me.
Customers are not begging. Customers are demanding respect.
A flagship phone should receive flagship-level support.
Samsung, do not wait until loyal users leave before you decide to listen.
Release the update. Give us a timeline. Communicate clearly.
Your attitude represents the “conscious voice of the customer.” Samsung is currently in a phased launch (started in Korea hours ago), often due to a final inspection of the Middle East version to avoid catastrophic software bugs.
Your voice is audible, and the update is a matter of time still being experienced. 🗣️⏳ It will arrive after making sure there are no problems. ✅👍 I agree with you about the time limit for the update. 🤝⏱️
Apple always give date of when to expect there next update and they never fail, but Samsung they will make you wait till forever more, have zero my mind from any One UI 8.5 if they like release it next year i dont care 😂😂😂
That is the more reason Apple is far better than Samsung, they they are not giving date only telling us to keep refreshing our software update settings... 🤣🤣🤣
You're almost right, but losing one client in the world is not a big loss to them.. If you move to Apple products, you will get some benefits but still lose other benefits of Samsung products.
I moved from Apple to Samsung and I don't regret that at all.
Thank you for sharing your feedback regarding the Galaxy S25 Ultra and One UI 8.5 update expectations. We understand your concerns and the frustration expressed about update timing and communication.
We would like to clarify that Samsung follows a phased and controlled rollout process for major One UI updates. This means updates are first released in select regions for final stability validation before expanding globally, including the Middle East region. This approach helps ensure device stability, performance, and data security for all users.
At this moment, there is no officially confirmed public release date for One UI 8.5 on specific devices or regions. However, eligible devices will receive the update once it becomes available for their region and software channel.
We also want to assure you that feedback from users like yourself is important, and your comments have been recorded and shared with the relevant teams for review regarding communication and rollout transparency.
We truly appreciate your loyalty to Samsung and your participation in the community discussion.
For the latest official update status, please check your device periodically: Settings > Software update > Download and install
