Original topic:

Network issue / wifi

(Topic created on: 11-05-2023 06:37 PM)
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malik477
Active Level 3
Options
Galaxy S
Hi 
 Im using s23 ultra after updating oune UI 6.0 im facing wifi and mobile network signal issue when im using mobile in horizantal way network is good both wifi and sim network but when i play games or watch any online videos in landscape mode my network bars both wifi and mobile network bars goes down network geting weak wifi 📶 bars goes from 4 to 2 bars which causes slow net speed please fix it
3 Comments
MOQBALI
Expert Level 4
Galaxy S
I'm sorry to hear that you're experiencing issues with your S23 Ultra after the One UI 6.0 update. It seems like you're encountering a specific problem related to orientation affecting your network signal strength.

To address this, you might want to try a few troubleshooting steps:

1. **Restart your phone**: Sometimes a simple restart can help resolve minor software glitches.

2. **Reset Network Settings**: Go to Settings > Connections > Reset network settings. This will reset all network-related settings to their default values. Note that you'll have to re-enter Wi-Fi passwords if you do this.

3. **Check for Updates**: Make sure that your device is running the latest software version. Sometimes, manufacturers release follow-up updates to fix issues.

4. **Check for Interference**: Ensure that there are no physical obstructions or interference sources around your device. Metal objects and other electronic devices can affect signal strength.

5. **Contact Samsung Support**: If the issue persists, it's recommended to contact Samsung's support team. They may have specific troubleshooting steps or be aware of any known issues related to the update.

Remember, it's always a good idea to back up your important data before performing any significant troubleshooting steps.
Samsung_specialist
Community Manager
Options
Galaxy S

We would like to extend our heartfelt apologies for any network issues you may be encountering following the latest software update.
To help you address this concern, we recommend the following steps:

Restart Your Phone:
Sometimes, a simple restart can help resolve network issues. Please power off your phone, wait for a moment, and then power it back on. This action can refresh your device's network settings and may resolve the problem.

Reset Network Settings:
a. Go to your device's "Settings."
b. Select "Connections."
c. Choose "Reset network settings."

Please note that performing this action will reset all network-related settings to their default values. You may need to re-enter Wi-Fi passwords and other network-related information.

If the issue persists even after trying these steps, we recommend visiting our nearest service center for further assistance and a more in-depth evaluation of the issue.

malik477
Active Level 3
Galaxy S
Thanku
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