Issue

[ahmedtarekdxb]

Hello, I'm experiencing an issue with my phone. When I try to increase or decrease the volume, it shows that I'm adjusting the headphone volume even though no headphones are connected. After that, the phone's sound completely disappears, and the only way to get it back is by restarting the phone. Could you please help me fix this issue? Thank you.

[AdamLash]

Hey, go to sound settings and check all the volume sliders. What do you see?

Also, check if your Bluetooth is connected to anything. Disable Bluetooth, check volume levels, and let me know.

[SHINAN-EpFBz]

Cleaning the Audio Port
• Clean the Port: Use compressed air or a dry cotton swab to gently remove lint or dust from the headphone jack/type-c

Resetting the Connection
• Toggle Connection: Plug headphones in and out several times to reset the detection mechanism.

Manually Switching Audio Output
• Force Speaker Output: Download a third-party app like "Disable Headphone" from the Play Store to manually switch audio output back to the speakers

[AdamLash]

Dude which era is this from? Headphone jack?? Lol

[SHINAN-EpFBz]

THANKS mentioned type-c over there, so he may not be confused , gen z may not know about headphone jack

[AdamLash]

True. They'll never know.

[Samsung_specialist]

Thank you for bringing this issue to our attention.

We are sorry to hear that your device incorrectly detects headphones as being connected, causing the sound to stop until the device is restarted.

Kindly try the following troubleshooting steps:

1. Restart your device.
2. Ensure your device is updated to the latest available software version.
3. Carefully inspect and clean the USB-C port to ensure there is no dust, moisture, or debris that may be causing false accessory detection.
4. Go to Settings > Apps > USBSettings (Show system apps if necessary), then clear the cache and restart the device.
5. Start the device in Safe Mode and check whether the issue still occurs to determine if a third-party application is causing the behavior.
6. If the issue started after a recent software update, wipe the device cache partition from Recovery Mode and test the audio again.

If the issue persists after performing the above steps, kindly contact us through the following page so we can further investigate your case and provide the appropriate assistance:
https://www.samsung.com/ae/support/contact/