I’ve been using my Galaxy S8+ for over 7 years and have always been loyal to Samsung. Now my phone has serious issues, and I can’t afford to buy a new one. I kindly ask for your support by providing me with a phone from the latest Samsung models, as a gesture of appreciation for my long-term loyalty. Thank you for your understanding and support.
We completely understand the inconvenience you are experiencing
We appreciate your interest in Samsung and are here to provide you with the information you’re looking for. It seems you’re interested in receiving a complimentary phone. While we currently do not have a program for free phones or refurbished one, we want to ensure you still feel valued as our customer.
Thank you so much for your kind and respectful reply 🌷 I completely understand that you don’t currently offer complimentary phones or refurbished ones. But I still wanted to explain my situation in the hope you might consider it differently. I’m a long-time Samsung user and truly love your products. Right now, I’m going through a very challenging time, and I urgently need a brand new phone—not just for personal use, but because I study and work at the same time, and both require a powerful and spacious phone like the Galaxy S25 Ultra. My current device can no longer support the tasks I need, and this is affecting my ability to move forward in my life. I’m not looking for luxury—I’m looking for a lifeline. If there’s any program, opportunity, or initiative I can be a part of to receive a new phone, I’d be deeply grateful. Thank you again for taking the time to respond. Your kind tone already made me feel heard—and I hope this message helps you see how much this request means to me. With sincere respect, Ms. Fatima
