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Active Level 2

I have Pre-ordered the Samsung S20 ultra, cosmic grey, 128GB on 15th Feb from Samsung's online website. The dispatch date is shown as 06th March, however, there is no intimation from Samsung on when the product will be delivered in the UAE. The site shows order status is still on "preparing order". Being frustrated i called the toll free no. "800 7267864" for an update and they said they where not aware of the situation and would try to expedite a solution to the problem.

Really disappointed with Samsung. Is anyone facing the similar problems?? has anyone got their S20 series order on time?

7 Comments
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Active Level 1

For me I ordered on 3rd March , S20 Ultra 512 , By Email I got , the expected delivery date is 25th March , When I called the Sales Dep , they told Me the delivery will starts on 12th March specially for 128 GB .

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Active Level 2
thanks for the info.. hope it comes in the dates you mentioned. keep me posted
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Active Level 2
Current update - not sure whether its because i have posted in the samsung community (im new to this) but there has been some progress, the order status has been changed from preparing order to preparing dispatch. Thank you Samsung !! awaiting dispatch !!
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Community Manager

Hey,

We are sorry for that. Note that all the calls our call center and follow up for the delivery are being shared to the concerned team. Samsung is working on it and will be delivered soon.

Thank you

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Active Level 2
Thank you for the prompt response, as of now the order status is updated to "dispatched" and i have received an email with the shipment tracking.
Thank you again for the support.
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Active Level 1

Perfect bro , Enjoy it 

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Active Level 2
Apologize for the late update, however as you said i received the phone and the galaxy buds plus on 12th march, i was an S8 plus user and the S20 ultra is a huge change.. still getting used to it.. tested the cameras and they are brilliant especially the low light photos. thanks again for the support !!
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