Camera issue 25 Ultra

[Shameed123]

The camera on my Samsung Galaxy S25 Ultra is not working properly. Although the camera focuses, the images are video not clear at 1× and 2× zoom. 

[Shameed123]

What solution should be found for this?

[MOQBALI]

Do you have camera assist?

[Didionpc]

Clear Camera Cache/Data: Go to Settings → Apps → Camera → Storage → Clear cache/data. This resets the app without deleting your photos.

Check Camera Assistant: Samsung’s Camera Assistant app (available in Galaxy Store) lets you tweak processing settings. Some users found improvements by adjusting sharpness and HDR options.

Update Software: Make sure both One UI and the Camera app are updated. Samsung often pushes fixes for camera bugs in patches.

Test in Safe Mode: Restart in Safe Mode to rule out third-party apps interfering with the camera.

Try Different Modes: Switch between Photo, Pro, and Portrait modes to see if the issue persists across all.

🛠 If Problems Continue
Reset Camera Settings: Inside the Camera app, go to Settings → Reset settings.

Samsung Members Diagnostics: Use the Samsung Members app → Support → Phone diagnostics → Camera test to check hardware.

Service Center: If diagnostics show hardware issues, or if updates don’t fix it, a Samsung service center visit may be needed.

[Didionpc]

If your question has been answered, please press the "Accept as Solution". There are three dots to the right of my comment.

[SmartGamer]

Hi Shameed123, sorry to hear you're having trouble with your S25 Ultra camera. Since the issue is happening at 1x and 2x (which uses the main sensor), here are a few steps you can try to narrow down the cause:

​Clean the Lens: It sounds simple, but a tiny smudge of oil from your fingerprint can cause the 'foggy/unclear' look at 1x zoom. Use a clean microfiber cloth. ​Clear Camera Cache: Go to Settings > Apps > Camera > Storage and tap Clear Cache. Then restart your phone. ​The 'Tap' Method: Sometimes the OIS (Optical Image Stabilization) or focus sensor gets temporarily stuck. Try giving the back of the phone a firm but gentle tap against your palm to see if the lens resets. ​Reset Camera Settings: Open the Camera app, go to Settings (gear icon) > Reset settings. ​Test in Safe Mode: If the camera is clear in Safe Mode, a third-party app might be interfering with your camera's focus.

​If none of these work, and because this model is so new, I'd recommend using the Samsung Members app to send an error report (Support > Error Reports) so the engineers can look at your logs. It might be a software bug that needs a patch!
(If it works please tap the accept as solution button in the 3 dot menu next to my post)

[Shameed123]

I have rebooted the device, performed a full factory reset, formatted the storage, and tested again. The camera issue still persists

[Shameed123]

The device is only four months old, and this issue has recently started occurring

[SmartGamer]

Get it to a samsung repair shop this ir probably something with the camera itself

[Shameed123]

Samsung customer care can confirm that the device is under warranty.