Report Issue

[Choxa397]

I would like to report issue with my s26 ultra

My camera has excessive light reflection (lens flare/ghosting) when taking photos at night, especially around street lights. I compared it with another S26 Ultra under the same conditions, and the other device does not have this issue. The camera lens is clean and there is no lens protector installed. Please investigate whether this is a hardware or manufacturing defect and advise on the appropriate solution.

[SHINAN-EpFBz]

While some flare can be a natural result of bright light sources in dark environments, it may indicate a manufacturing issue if it is significantly worse than other identical devices.

Pro Mode allows for adjustments to exposure and lighting, which may reduce glare compared to standard settings.

It is recommended to contact Samsung support to investigate if this is a hardware defect requiring service or replacement.

[Samsung_specialist]

Thank you for reaching out to us.

We are sorry to hear about the camera issue you are experiencing.

Since you have confirmed that the camera lens is clean, there is no lens protector installed, and you have compared your device with another Galaxy S26 Ultra under the same conditions, we recommend visiting your nearest Samsung Authorized Service Center so the device can be inspected to determine whether the behavior is related to the hardware.

You can locate your nearest service center using the link below:
https://www.samsung.com/ae/support/service-center/?cid=ae_ow_support_other-live-chat_a-chat_none_non...

If you require any further assistance, please feel free to reach us through:
https://www.samsung.com/ae/support/contact/?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_...