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Original topic:

Auto Blocker

(Topic created on: Tuesday)
96 Views
MurKaff
Active Level 6
Options
Galaxy S
I took a picture today and sent it to a friend through WhatsApp but this is what happened 👇🏽.
I need help please

image


8 Comments
Galaxy S
Which type of photo did you sent?
0 Likes
MurKaff
Active Level 6
Galaxy S
I Sent thisQ8p99RfV7H.jpg
Galaxy S
I have no Idea
P360
Active Level 7
Galaxy S
It's probably because Samsung's auto blocker is turned on.
You can temporarily turn it off by going to settings > Security and privacy > Auto Blocker > turn off Maximum restrictions.

Let me know if it works. 😊
MurKaff
Active Level 6
Galaxy S
Auto blocker is on, but Maximum restrictions is off..
Anyway I resent the same photo after this post and it didn't block it.
Galaxy S
Yes the culprit is maximum restrictions

1779254434600.jpg
MurKaff
Active Level 6
Galaxy S
It's off.

I sent it twice yesterday and it's blocked but after this post it worked and I didn't do anything to the settings.
Samsung_specialist
Community Manager
Options
Galaxy S

Thank you for sharing the details regarding the issue you experienced while sending a photo through WhatsApp.
Based on the information provided, it appears the issue may have been temporarily related to security filtering, Auto Blocker behavior, or a temporary application/system communication conflict. Since the same image was later sent successfully without changing settings, the issue may not indicate a permanent problem.

Please consider the following recommendations:
• Check Auto Blocker settings
Settings > Security and privacy > Auto Blocker
Verify that “Maximum restrictions” is disabled if you do not require the strictest protection level
• Restart the device
Restarting the phone can refresh temporary security or app communication conflicts
• Update WhatsApp and system software
Ensure both WhatsApp and your device software are updated to the latest available version
• Check file format and file name
Certain image names, formats, or corrupted temporary files may occasionally trigger unexpected behavior during sharing
• Test with different images
Try sending other photos to confirm whether the issue is isolated to one specific file

Important note
Samsung Auto Blocker and security features are designed to help protect the device from potentially unsafe content or suspicious file behavior. In some rare situations, temporary false detections or app conflicts may occur, especially with specific file names, formats, or transfer conditions.

Since the issue resolved itself afterward, it may have been temporary and not related to a hardware issue.

For further assistance:
https://www.samsung.com/ae/support/contact/