To address your concern effectively, we kindly request the following:
Update Your Phone: Please ensure that your phone is running the latest software update. Software updates often include bug fixes and improvements that can help resolve issues. You can check for updates in your device's settings.
Service Order Number: To assist you further and check the technical report associated with your phone, we require the service order number related to your previous interaction with our support team. This number helps us access and review the relevant information to provide you with the most accurate assistance.