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2 weeks ago in
Galaxy S- Mark as New
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a week ago in
Galaxy SWe're sorry to hear about your experience.
To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to Settings => Lock screen and AOD => Always On Display and toggle => disable 'Show Lock screen wallpaper'.
3. Go to the Settings => select Device Care =>Optimize now.
4. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.
Kindly make sure to follow these tips :
1. Use an Approved Charger.
2. Avoid Old Chargers.
3. Close Background Apps.
4. Enable Power Saving Mode (Device Care > Battery > Power Mode > Adaptive Power Saving).
5.Turn off the Wi-Fi, GPS, and Bluetooth functions when not in use.
6.In addition, reduce the screen brightness of your device.
for more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/the-battery-drains-fast-how-do-i-extend-the-batter....
If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.
