Original topic:

After the recent updates fingerprint is not working properly on Samsung s10e.

(Topic created on: 05-22-2021 05:17 PM)
218 Views
AbhishekDwivedi
Beginner Level 2
Options
Galaxy S
After the recent updates fingerprint is not working properly on Samsung s10e.
Every time on finger scan it is giving error wipe you finger or fingerprint not match till 1 week before every thing was working fine
4 Comments
shiv7688
Active Level 7
Galaxy S
Try to register the same finger twice and that will improve chances of opening the phone in 1st chance. Try and reply back if any improvement.
AbhishekDwivedi
Beginner Level 2
Galaxy S
I tried the same but it didn't worked
Galaxy S
Hi Abhishek, The only way you can try to fix the issue by yourself is by deleting all the existing finger prints registered on your device and register again. If this doesn't work, backup your phone and go for hardreset. If the issue persist, visit a nearby by official Samsung service center. 👍
Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 
Please bring your device to a Samsung Service Center to have it checked out by a technician and help resolve the issue. 

Find the nearest location to you online.