First set up a Samsung account. Then go to Settings > Lock screen and security > Secure Folder. Tap to open it then log in with your Samsung account. Your Secure Folder is now ready.
You may contact us through our support channels for further assistance, please visit the website via the below link, go to Support, then Contact, and we will assist you further with your inquiry.
Or Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
