Please ensure that the region for your Samsung account matches your current location, If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1. Launch Samsung Members app.
2. Tap on Support, Scroll down the screen and select Error Reports.
3. Choose a Category below.
4. Make Sure That Send System Log Data is selected to help resolve your questions quickly and describe your problem in detail.
5. Change the Frequency to Whichever You Prefer.
6. You Will Get a Response Notification Shortly from Samsung.
To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.
